In these changing times of downsizing and incentivised retirement, how can the Department capture and hold on to the vital knowledge that has been accumulated by its staff? This is a problem being faced across all Departments and it is becoming more acute as those members of staff with experience and expertise leave or retire from the Civil Service.
As a technical solution to this problem, we are investigating the possibility of creating a wiki for the Department. We have set up a trial wiki for the ICT Unit using the MediaWiki software on a standalone PC. While it is not technically difficult to set up a wiki the challenge will lie in getting staff to engage with the wiki and contribute interesting and relevant articles. If the trial is a success we will roll out a single wiki for the Department. If anyone out there has any experience in developing wikis please leave a comment below.